Shipping & Returns

Shipping makes every effort to deliver goods within our published timescales, however delays are occasionally inevitable, and we will not be liable for any loss or damage you may suffer as a result of late delivery or cancellation of your order. Parts orders are shipped via FedEx from our Thousand Oaks facility or drop shipped from other locations. Orders submitted up until 3:00 p.m. PST are typically processed that business day, but are not guaranteed. Orders submitted after that time will be processed the next business day. There is a variety of priority shipping options available as well, including overnight priority delivery. If you require your order to be shipped overnight, you must submit your order prior to 1:00 p.m. PST. If you are accustomed to receiving standard orders overnight due to your proximity to's parts facility, there is no guarantee your order will be processed on the same day due to the volume of priority orders that may be submitted. When in doubt, select a priority shipping option. Partial Orders in some instances, your order may contain a backordered item. In this instance, we split your order into multiple shipments and you will be notified of the items that are shipping, along with an ETA of the back ordered item(s).

Warranty Replacement & Returned Parts

If you have a warranty issue, you will need to call 866-417-2286 to troubleshoot your issue and obtain approval for an RMA. covers the shipping costs for sending a warranty replacement part out into the field as long as the destination address is a domestic address. In addition, all domestic warranty-return items include pre-paid shipping labels. When we send a replacement warranty part out to you, a pre-paid shipping label is included in the box. The shipping costs are covered for standard shipping only. If you require overnight delivery of a warranty part, priority shipping charges will apply. Customer understands that if no issues are found with the warranty item in question, customer is responsible and will be charged the cost of shipping to and from All part warranty returns are subject to management approval and must be returned within 90 days of purchase. All part repairs purchased through are covered by a 7-month warranty.

International Parts Orders

International parts orders have to be quoted out individually. International parts orders require additional handling, and typically involves a customs broker to ensure passage into your respective countries. Please contact your Customer Service Representative at (805)381-0806 in North America or email us at for a customized quote for shipping into your Country.

Parts Return Policy

When it comes to troubleshooting, and diagnosing service issues, we understand that you may need to order multiple parts as part of the repair process. In some instances, there may be parts that are not used. With that in mind, offers a limited return program for unused parts. Limitations on what parts we accept back are based on the condition of the returned part, the age of the part and the reason for the return. A restocking fee is charged to cover the handling, testing and verification of all parts that are returned. All returns for new and refurbished parts are subject to management approval and must be returned within 30 days of purchase.


All returned parts must have an RMA before they can be accepted. To obtain an RMA, please call 866-417-2286 or email us at to get approval for an RMA. Once an RMA has been generated, you will be given instructions on how to return your item to us for proper credit.

Re-Stocking Fee

All returned parts are subject to inspection and will be charged a restocking fee. will inspect the returned parts and can refuse to accept them if there is inadequate packaging, if a part has been used, altered or modified, or if it has been subject to abnormal environmental conditions. In the event a part is not accepted, you will be notified with a reason as to why it is being rejected. You can choose to have the part returned to you. 15% re-stocking fee is charged for parts that have not been opened. 20% re-stocking fee is charged for any item(s) that have been opened. determines which fee will apply. All returns are subject to management approval.

For more information, contact your Customer Service Representative at (866) 417-2286 toll free in North America.